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MPC20 Agenda for Digital Payments, Digital Wallets, Frictionless Commerce and More

MONDAY, AUGUST 24, 2020

8:30am-12:15pm

Zelle® + U.S. Bank®: How Consumer Payment Innovations Are Influencing Business Operations
Sponsored by U.S. Bank

Payments are quickly evolving, but how are consumer payments actually influencing business operations? Early Warning has recently made Zelle® available to businesses to provide new ways for them to pay and get paid. Zelle and U.S. Bank invite you to an interactive workshop to learn how these new payment options can influence business operations now and in the future. CLICK HERE to learn more and register.

8:45am-8:55am

Welcome Remarks

8:55-9:25am

An Introduction to Zelle®

Zelle® has grown quickly since its launch, as Americans discovered a fast, safe and easy way to send and receive money with friends, family and businesses they trust. Who is using Zelle today, and how? And what’s next for the payments network?

Speaker: Lou Anne Alexander, Chief Product Officer, Early Warning

9:25-10:10am

How Businesses Move Money: The B2C Case for Zelle®

While payment speed may be taken for granted in the digital age, successful companies know that security and customer experience aren’t simply “nice-to-haves.” This dynamic session will tackle myths and champion best practices from an industry perspective, exploring the real facts behind why Zelle® is embraced by both consumers and financial institutions.

Panelists:

  • Jake Barker, Working Capital Consultant, U.S. Bank
  • Eric Foust, Senior Director, Product Management, Early Warning
  • Nina Hanselmann, Vice President, Working Capital Consultant, U.S. Bank
  • Mike Watercott, Vice President, Senior Product Manager, U.S. Bank

10:10-10:45am

Networking Break

10:45-11:30am

Big Benefits for Small Business with Zelle®

For smaller-sized businesses, incremental improvements quickly add up to big gains in working capital. This session will cover the scalable benefits of Zelle® for business, from improved payment operations, security and safety, to digital transparency, replacing paper, and payee choice. You’ll hear from our experts on industry trends and practical application — and how small businesses are reaping huge rewards with Zelle.

Speakers:

  • Kalpa Gupta, Director Product Management, Zelle for Small Business, Early Warning
  • Carol Rossman, Senior Vice President, Enterprise Money Movement, U.S. Bank

11:30am-Noon

Call to Action: Zelle® for Business at U.S. Bank

Join U.S. Bank’s Head of Enterprise Money Movement, Peter Gordon for a discussion on customer-forward business, the implications of innovation, and a how-to strategy with U.S. Bank and Zelle® that brings trust and simplicity together to move money fast.

Speaker: Peter Gordon, Executive Vice President, Enterprise Money Movement, U.S. Bank

12:15-1pm

NETWORKING LUNCH BREAK – EXHIBITS OPEN

1:00-1:20pm

NAVIGATING THE POST-COVID CUSTOMER JOURNEY

Financial service providers are rethinking how to interact with customers in the wake of the coronavirus pandemic. With 63 percent of U.S. families reporting declining income and personal finances, it’s clear that COVID-19 has transformed traditional customer care and customer journeys. This presentation will examine how payments and banking providers are using digital and mobile technologies to build trust and loyalty and help consumers navigate the crisis.

Speaker: Paul McAdam, Senior Director of Banking & Payments, J.D. Power

1:20-1:55pm

PANEL: COVID-19 & THE IMPACT ON PAYMENTS

The global pandemic has had an incredible impact how we interact, including commerce – not the least of which has been an explosion in online shopping and the push toward a cashless society with contactless payments and digital wallets, so as not to spread the coronavirus. But it’s also meant a drop in the number of transactions and put a spotlight on the need for greater fraud prevention perhaps with AI or blockchain solutions. Join this panel to discuss the impact and the payments industry’s response to COVID-19.

Moderator: Jodie Kelley, CEO, ETA

Panelists:

  • Beth Horowitz Steel, Partner, Glenbrook
  • Jordan McKee, Research Director, 451 Research, part of S&P Global Market Intelligence
  • Thad Peterson, Senior Analyst, Aite Group

1:55-2:35pm

PANEL: SURCHARGING & CASH DISCOUNTS… SEPARATING FACT FROM FICTION

This panel session will cover all of the rules and regulations from the card schemes as well as states rules. In addition, panelists will cover what it takes to implement a program and what must be covered in the operational process.

Moderator: David Leppek, Executive Payment Consultant, Statement IQ

Panelists:

  • John Barrett, Executive Vice President, Agent/ISO Channel, NXGEN USA
  • Robert Heinrich, Vice President of Sales, Simpay
  • Jonathan Razi, CEO, CardX
  • Andy Waskey, Direct Biller Head of Product, Aliaswire

2:35-2:55pm

KEYNOTE: REGULATORY REPORT: PROMOTING & PROTECTING PAYMENTS INNOVATION

The regulatory battles for electronic payments continue to be waged on many fronts at the state and federal levels over issues such as the consumer privacy, fraud prevention, security, sales taxation and more. Attend this session to learn about the latest developments impacting the payments industry.

Speaker: Scott Talbott, Senior Vice President, Government Relations, ETA

2:55-3:35pm

NETWORKING BREAK – EXHIBITS OPEN

3:35-3:55pm

KEYNOTE: NEXT STEPS: DELIVERING INNOVATIONS TO THE EDGE – STORE, RESTAURANT & BRANCH

Sponsored by Intel

Recognizing that Edge Computing completes the Cloud, Richard will take the audience through the ”new normal” for consumer engagement to support the digital, frictionless, and contactless engagement journey for your staff and your customers post COVID-19.

As you continue to add next generation technologies to your enterprise, business benefits and risk mitigation are key elements of Edge Computing to support security for sensitive data, high performance applications, low latency, and speed.

Speaker: Richard Newman, Co-founder & CTO, Reliant

3:55-4:15pm

KEYNOTE: PARTING THE CLOUDS: EDGE COMPUTING IN ACTION

Sponsored by Intel

Reliant’s pre-configured Edge Platform combined with Intel’s servers provides a “digital-ready” infrastructure for banks and enterprises to quickly deploy innovation and manage with legacy applications to deliver transformation.

We will discuss how a Cloud + Edge strategy provides agility to move innovation to your branches without a “Big Bang Approach” and empowers IT to support a new business model today with less risk, higher security and speed to market advantage.

Key Takeaway:  Extend the life of your current systems by modernizing your infrastructure by simply adding new technology – no Big Bang Approach!

Speaker: Phil Stead, Vice President, Solutions, Reliant

4:15-4:50pm

PANEL: VOICE ENABLED COMMERCE

As smart assistants become more and more common across multiple devices – smartphone, smart speakers, thermostats, remote controls, etc – the behavior of user interaction when performing activities is changing. In this session, we will explore:

  • What is Voice Enabled Commerce?
  • What is the connected consumer?
  • What is the adoption rate and what’s the most popular assistant today?
  • What problems are companies like Heartland solving for?
  • What’s next?

Moderator: Ammar Ahmed, Director of Billing Solutions, Heartland

Panelist: Adrian Talapan, CEO, Fee Navigator

4:50-5:30pm

PANEL: DIGITAL WALLET INNOVATION AWARDS… THE BEST OF THE BEST

Moderator: Thad Peterson, Senior Analyst, Aite Group

5:30-6:15pm

VIRTUAL HAPPY HOUR – EXHIBITS OPEN

Co-Sponsored by U.S. Bank & MPC

TUESDAY, AUGUST 25, 2020

8:10-8:30am

KEYNOTE: FEATURES OF A MODERN DIGITAL-FIRST CARD

Tech companies recognize the lack of evolution in how financial institutions interact and engage with their account holders and are stepping in to fill the gaps. Apple Card set a new standard for credit card experiences and both Samsung and Google are doing the same for debit cards. Discover the common themes emerging that show what modern digital-first cards look like and how financial institutions can provide the new standard to their cardholders.

Speaker: Vaduvur Bharghavan, CEO, Ondot Systems

8:30-8:50am

KEYNOTE: BUILDING CONSUMER TRUST IN THE AGE OF DOUBT  

Since the 2008 financial crisis, the financial services industry has been plagued with consumer trust issues. Concurrently, financial services marketers are having difficulty finding trusted platforms to deliver their message. As one of the most trusted digital platforms, Pinterest delivers a solution on both fronts. In this session, we will discuss the increased importance of trust in a COVID world and 3 key steps your brand can take to build consumer trust.

Speaker: Sarika Sangwan, Global Vertical strategy & Marketing Lead – Financial Services, Pinterest

8:50-9:25am

PANEL: HOW 5G WILL CHANGE THE WAY WE BANK

Fifth-generation cellular wireless, a.k.a. 5G, will not only enable super-fast downloads, it will remove friction in the digital commerce and payments experience. Consumers conceivable could use digital payments uniformly and seamlessly across their phone, watch, wearable and connected car once 5G becomes ubiquitous. 5G can help speed up transactions on mobile and connected devices with human and virtual processing and approvals as well as fraud prevention in real time. Join us to learn more about the future of 5G and digital payments.

Moderator: Greg Wilfahrt, Chief Mobility & Marketing Officer, AP Technology

Panelists

  • Mike Dano, Editorial Director, 5G Mobile Strategies, Light Reading
  • Brian DuCharme, Vice President, Payments Product Management, TNS
  • Dan Van Dyke, Research Director, Financial Services, Insider Intelligence

9:25-10am

PANEL: GROWTH-HACKING SECRETS OF PAYFACS AND ISVS

Today’s vertically focused SaaS-based solutions are built by independent software vendors (ISVs) and powered by payment facilitators (payfacs). This panel explores successful payfac and ISV partnership models and the key factors and secrets behind their viral growth.

Moderator: Bruce Shirey, Senior Vice President Business Solutions, Amaryllis

Panelists:

  • Ryan Edwards, Vice President, Service Provider Business Development, Wells Fargo
  • Caroline Hometh, CEO, RPY Innovations
  • Austin Lewis, CEO & CFO, ShipTime

10:00-10:35am

NETWORKING BREAK – EXHIBITS OPEN

10:35-11:05am

KEYNOTE: SMART INTERACTIONS AND THE FUTURE OF BANKING
Sponsored by U.S. Bank

Excellent digital experiences that are smart and personalized set the stage for the future state of autonomous banking. Hear how today’s work to empower customers through real-time financial insight and advice helps pave the way for an amazing future.

Speaker:

  • Peter Gordon, Head of Enterprise Money Movement, U.S. Bank

Interviewer:

  • Tiffani Montez, Senior Analyst, Aite Group

11:05-11:40am

PANEL: IDENTITY VALIDATION IN THE MOBILE CHANNEL

Criminals continue to weaponize stolen consumer information to open new accounts while taking over existing ones. What does it take to identify and prevent fraud actors from flourishing within the mobile channel? Join our expert panel in a timely discussion about securing the mobile channel for both payments and consumer privacy.

Moderator: John Buzzard, Lead Analyst, Fraud & Security, Javelin

Panelists:

  • Kevin Gosschalk, CEO & Founder, Arkose Labs
  • Bence Jendruszak, COO & Co-founder, SEON
  • Rich L. Stuppy, Chief Customer Experience Officer, Kount

11:40am-12:15pm

PANEL: BIOMETRICS AND THE FIGHT AGAINST FRAUD IN PAYMENTS

The biggest challenge for the payments industry is fighting fraud. Four-digit PINs are no longer viewed as up to the task. Biometrics – fingerprints, iris scans and facial recognition, etc. – can easily supplement or replace PINs at the point of sale. And, that’s why regulators are increasingly looking at biometrics as an option for card not present (CNP) transactions. Consumers, however, are not as trusting, according to polls. But, advocates say speedier transactions will win converts. Join us to find out more about the future of biometrics in fraud prevention

Moderator: Travis Dulaney, CEO, PayFi

Panelists:

  • David Lott, Payments Risk Expert, Federal Reserve Bank of Atlanta
  • Sherif Samy, Chief Growth Officer, Entersekt
  • Randy Vanderhoof, Executive Director, U.S. Payments Forum

12:15-1:05pm

NETWORKING LUNCH – EXHIBITS OPEN

1:05-1:25pm

KEYNOTE: ISSUING IS SAVING ACQUIRING: HOW ISOS ARE BECOMING ISSUERS TO BOOST REVENUES

Sponsored by Aliaswire

As many small businesses face challenges with getting approved for small business credit cards, ISOs and Acquirers are now offering payment products and services that were once available only through issuers and unlocking new revenue opportunities while fueling merchant services. Scott Goldthwaite, president of Aliaswire, will provide insights on how ISO’s and Acquirers are earning more by providing small business credit cards as an innovative approach to helping solve merchant cash flow and credit need issues.

Speaker: Scott Goldthwaite, President, Aliaswiare

1:25-2:10pm

PANEL: DRIVING REAL-TIME PAYMENTS

Sponsored by U.S. Bank

Real-time payments initiatives are accelerating commerce and facilitating secure and immediate funds transfers. Panelists share a diversity of views on faster payments challenges, progress and near-term roadmaps.

Moderator: Peter Gordon, Head of Enterprise Money Movement, U.S. Bank

Panelists:

  • Doug Cox, Vice President, Commercial Payments, IBM
  • Troy Hagey, Principal, KPMG
  • Alexandre Pinto, Director of Innovation, Actminds
  • Jordan Reynolds, Global Head of Processing Solutions, Elavon

2:10-2:45pm

PANEL: CAPTURING THE CONNECTED CONSUMER

Sponsored by Intel

The banking industry’s largest challenges include legacy infrastructure and speed to deliver.  Today’s post Covid world requires digital and contactless engagement with a business model pivot for many banks.

The  new connected consumers, especially the new generations of Millennials and GenZ require digital engagement and interactive technology to capture their attention.

Reliant’s pre-configured 3D model for banking delivers speed and efficiencies while empowering your remote staff with the applications and data they need from interactive technology, big data applications, AI/ML, and more.  Deploy at the Edge and provide high productivity for your staff, remove latency and achieve continuous operations.

Moderator: Kathy Crumley, Global Banking Lead & Payment Enablement Strategist, Intel

Panelists:

  • Ryan Lagace, Co-founder & COO, Pyramid Americas
  • Richard Newman, Co-founder & CTO, Reliant
  • Nancy Radermecher, President, JohnRyan

2:45-3:30pm

NETWORKING BREAK – EXHIBITS OPEN

3:30-3:50pm

KEYNOTE: BUILDING A DIGITAL PAYMENT STRATEGY YOUR CUSTOMERS LOVE

Sponsored by Zelle

With the payments landscape in an unprecedented state of rapid evolution, there has never been a more critical time to invest in digital capabilities. This session will discuss strategies for financial institutions to leverage digital payments to increase customer engagement and satisfaction – while also opening up new revenue opportunities and maintaining fraud risk management.

Speaker: Laura Weinflash, Vice President, Financial Institution Journey Master, Early Warning

3:50-4:25pm

PANEL: NAVIGATING THE JUMBO ACQUIRER LANDSCAPE

FIS-Worldpay; Fiserv-First Data and Global Payments-TSYS mergers have reshaped the payments landscape and raised the bar for incumbent players. Panelists assess mega mergers’ impact on the payments ecosystem, offering insights on how small and midsize companies can compete.

Moderator: Greg Cohen, Principle, PayX Advisory

Panelists:

  • Lane Gordon, Co-founder & Managing Director, Preston Todd Advisors
  • Tim Willi, Managing Director & Senior FinTech Analyst, Wells Fargo

4:25-5pm

PANEL: THE STATE OF BLOCKCHAIN & CRYPTOCURRENCY TODAY

While cryptocurrency is dependent on blockchain, their futures are not necessarily entwined. They’ve both experienced ups and downs, but not always at the same time. As of spring 2020, CB Insights notes: Crypto was doing well until the coronavirus hit, stablecoins are driving growth in decentralized finance (DeFi), and central banks in China and England are exploring digital currencies. Funding for crypto infrastructure continues while funding for enterprise blockchain lags. Don’t miss this session for the state of the market today and insights into what the future holds.

Moderator: Nitin Gaur, Director, Worldwide Digital Asset Labs, IBM

Panelists:

  • Alon Goren, Founding Partner, Draper Goren Holm
  • Todd Lawrence, Coinsource
  • Jonathan Levi, CEO, Hacera

5-5:35pm

REWRITING THE PAYMENTS PLAYBOOK

Payments have evolved from standalone electronic transactions into a subset of larger verticals, such as retail, hospitality and healthcare. Hear directly from payments industry game changers who have reshaped acquiring, hardware and software, replacing legacy systems with fluid, interoperable and distributed commerce models.

Moderator: Dale Laszig, Senior Staff Writer, The Green Sheet

Panelists:

  • Eugene Desilva, Global Payments General Manager, Aliaswire
  • Robert Downton, Vice President, Sales – North America, AMP – Advanced Mobile Payments Inc.
  • Royce Hall, Director, Business Development, Level 12

WEDNESDAY, AUGUST 26, 2020

9am-Noon

WEEDTECH US WORKSHOP

WeedTechUS is a financial technology compliance and policy conference targeted and focused solely for the cannabis, hemp and CBD industries. Presented as part of the Mobile Payment Conference, WeedTechUS brings together the top cannabis fintech influencers and policymakers to address payment, compliance, legislative, banking and marketing options in the industry. Attendees enjoy insightful knowledge on specialized payment technologies and other high-tech offerings for the cannabis, hemp and CBD markets.

With participating industry leaders and cannabis, hemp, and CBD stakeholders, the conference addresses the various challenges in the industry. These include- but are not limited to- payment processing and cash management, financial technology investor outlook, cannabis dispensary cash management, mobile payment developments, next-generation security solutions, compliance essentials, and much more.

9-9:30am

OPENING KEYNOTE: LANDSCAPE & OPPORTUNITIES

Speaker: Beth Horowitz Steel, Partner, Glenbrook

9:30-10am

KEYNOTE: LEGISLATIVE OVERVIEW & MITIGATING RISK

Since the passage of the 2018 Farm Bill, the hemp and CBD market has exploded. However, the regulatory landscape continues to be fraught with uncertainty and misunderstandings. This session seeks to clear up some of the confusion, explaining the ins-and-outs of the constantly evolving legal framework and providing tips on how best to mitigate your risks when engaging with this dynamic marketplace.

Speaker: Gerard Olson, Associate General Counsel, LegitScript

10-10:30am

PANEL: UNDERSTANDING SPONSORSHIP, MITIGATING FINANCIAL RISKS & KEYS TO SUCCESS FOR SELLING AND IMPLEMENTING CANNABIS & CBD SOLUTIONS

In this session you will hear from banking, processing and sales organizations, who will discuss the specifics around sponsorship, risk mitigation, processing nuances and selling to this market. Key subjects will include what organizations need to get a sponsorship approved; what needs to be set up at the processing level to protect and maintain compliance and tips for selling and installing programs. The participants will walk away with a good roadmap for planning and succeeding with their Cannabis and CBD programs.

Moderator: Travis Dulaney, CEO, PayFi

Panelists:

  • Bill Baustien, Vice President of ISO Sales, Pueblo Bank & Trust
  • Courtney Forques, Portal42
  • Mike Nelson, President, Business Development, PAI

10:30-10:45am

BREAK

10:45-11:15am

KEYNOTE: CONSIDERATIONS IN PROVIDING FINANCIAL SERVICES TO HEMP & CANNABIS RELATED BUSINESSES

Speaker: André Herrera, COO, Hypur Inc.

11:15-11:45am

PANEL: MANAGING CASH TRANSACTIONS IN THE CANNABIS MARKET

Due to federal legislation, U.S. cannabis dispensaries face the singular challenge of having to process most transactions in cash. With $1.90 trillion in cash currently in circulation, and with the sale of cannabis limited to cash as a form of tender, there is a growing market opportunity for cash management technology and proper management within the marijuana industry.

Cash management is time-consuming and error-prone unless merchants get access to robust intelligent cash management and POS solutions to successfully run their businesses. Dispensary retailers who install new technology, can eradicate cash losses, reduce the cost of laborious cash handling and improve the customer experience. Cannabis merchants will save money through areas of store operations, loss prevention, and data analytics, freeing up funds for other aspects of the business. This newly found “dead cash” can be used for marketing, expanding product lines, customer appreciation, employee incentives, and a plethora of business expenditures.

Hear from POS technology experts APG Cash Drawer and cannabis dispensary POStremo to discover how to reduce your cash losses by up to 90% with innovative cash management technology.

Moderator: Breanna Brown, Global Marketing Manager, Cash-Drawer

Panelists:

  • Stephen Bergeron, Vice President, Global Sales & Marketing, APG Cash Management Solutions
  • Ivelisse Gomez, NA Industry Marketing Manager – Retail, Datalogic
  • Brady Miller, Founder/President & COO, Dauntless
  • Joshua Stanphill, Business Development Manager – Strategic Accounts, Epson

11:45-12:15pm

KEYNOTE: FINTECH MEETS THE CANNABIS INDUSTRY

Up until recently, the cannabis industry has had a difficult run when it came to financial services — and consumers wanting to buy cannabis had it even harder. This session will explore the FinTech opportunities in the cannabis industry, including payments, compliance and banking, as well as the legal & regulatory perspective.

Speaker: Christopher Rentner, Co-founder & CEO, SpenceLabs

2020 is be a breakthrough year for mobile payments and digital commerce

In the digital payments world, 5G wireless networks mean more than just better cell services. With wireless networks finally being able to provide the platform businesses and consumers have been waiting for, the ability to deliver enhanced experiences and seamless commerce is about to reach levels we’ve only dreamed about in science fiction.
The mobile device − in all its many forms − will be central to commercial activity and digital payments. Such “commerce in motion” mandates a frictionless experience. That’s our challenge as an industry and that’s the focus of our Mobile Payments Conference.
For a decade, Mobile Payments Conference has been the home to thought leaders throughout the digital and mobile payments space. It’s where the industry meets to discuss strategies, new technologies, sales opportunities and all aspects of the rapidly-evolving world of digital payments. This year’s agenda will offer attendees with the guidance they need to navigate this ever change landscape. Keynote presentations and panel discussions will address new mobile commerce platforms, services, solutions and standards. From how to capitalize from consumer demand to the latest developments in transaction security, Mobile Payments Conference delivers insight and guidance from FinTech industry business leaders, pioneers, analysts and experts.
Mobile Payments Conference has emerged as the “can’t miss” conference for business development, market intelligence and networking. The largest brands in finance, technology and innovation participate in at MPC events. You should be there, too.

HOT DIGITAL PAYMENTS TOPICS AT MPC20

» 5G Revolution
» Contactless Cards
» Voice-Enabled Commerce
» Connected Cars
» Non-card Payments
» Cardless Cash
» Digital Wallets
» Cryptocurrency
» Blockchain
» Security
» Internet of Things (IoT)
» International Markets
» Emerging Payments
» B2B Applications
» Loyalty Programs
» High-Risk Markets
» More!