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TUESDAY, AUGUST 17, 2021

9:30-11:55am CT

WORKSHOP: CHANGING THE PAYMENTS INDUSTRY
Sponsored by

9:30-9:40am CT

WELCOME REMARKS

Speaker: Peter Gordon, Head of Emerging Money Movement & Business Digital Officer

9:40-10:25am CT

CONNECTIVITY

Keeping pace with the evolution of economics and geographies means any organization not only can, but should optimize operations by building and crossing their own digital bridge; however, knowing what parts and pieces to build with, and when, can be daunting. Join a team of experts from U.S. Bank to explore the “how’s” of Connectivity, and learn why all high-tech tactics – from APIs and ERP integration, to new transactional partnerships and management theories – depend on reliable connections and authentic communication for strategic success.

Speakers:

  • Seth Blacher, Senior Vice President, Product Head, Global Payables, U.S. Bank
  • Suzanne Galvin, Senior Vice President, Head of Open Banking & API Platforms, U.S. Bank
  • Nina Hanselmann, Vice President, Working Capital Consultant, U.S. Bank

10:25-11:10am CT

THE CUSTOMER IS ALWAYS RIGHT: HOW SIMPLIFYING DIGITAL PAYMENTS WENT FROM OPTION TO OBLIGATION

Digital payments networks are hitting record volumes, yet those numbers may not tell the whole B2C story. Depending on size, industry and the bare fact that consumers are setting expectations for how they receive rebates and refunds, some organizations are in danger of being left behind. How can “everyone” reap the benefits of modern payment rails? Hear from thought leaders about the payments industry obligation to clients to simplify, and how “choice” became the most powerful motivator.

Speakers:

  • Jake Barker, Working Capital Consultant, U.S. Bank
  • Sara Cichoski, Vice President, Emerging Money Movement, U.S. Bank
  • Mike Watercott, Senior Product Manager, U.S. Bank

11:10-11:20am CT

BREAK

11:20-11:50am CT

PAYROLL 2.0: COMPLIANCE, COMPENSATION, AND COMPETITION

Payroll is one of the most regulated activities in any organization, but as the pandemic escalated and – for many industries – “every other Friday” suddenly wasn’t enough, practitioners not only adapted to meet employee needs, but revealed a surprising strategic impact. Join the conversation for new ways of thinking about compliance and compensation, and opportunities for businesses to serve the needs of a modernized workforce while increasing competitive appeal.

Speakers:

  • Jennifer Gehr, Senior Vice President, Group Business Strategy Manager U.S. Bank
  • Alicia Reid, Corporate Counsel, Vice President, U.S. Bank
  • David Smith, Senior Vice President, Head of Prepaid Sales & Relationship Management, U.S. Bank

11:50-11:55am CT

CLOSING REMARKS

Speaker: Peter Gordon, Head of Emerging Money Movement & Business Digital Officer, U.S. Bank

11:55am-Noon CT

LUNCH BREAK SPOTLIGHT

Sponsored by

Noon-12:30pm CT

NETWORKING TABLES

It’s no surprise that networking is the number one reason people attend events.  That’s why at MPC21 Digital Commerce Event we are having networking tables events where attendees can connect by participating in shuffling, speed dating-esque video chatrooms.

12:30-12:50pm CT

NETWORKING LUNCH BREAK – EXHIBITS OPEN

12:50-1pm CT

KEYNOTE: EVOLVING TRENDS THAT WILL CHANGE THE FUTURE OF PAYMENTS

It’s no surprise that business owners and leaders are looking for the same type of digital conveniences for their business workflows that they’ve come to expect as consumers. They want to be able to do things easily using digital tools – whether DIY or together with an expert.

But, if you take an honest look, that level of consumer-grade UX isn’t widely available in business and corporate experiences. And when it is there, that experience is often not integrated into other workflows. This leaves a huge opportunity for financial services companies to not only address these pain points, but also customize the experience to your business and help improve operations.

This session explores these topics across the three evolving trends that will change the future of payments.

Speaker: Dominic V. Venturo, Senior Executive Vice President, Chief Digital Officer, U.S. Bank

1-1:40pm CT

PANEL: WHAT IS THE DIRECTION OF CHANGE?

Sponsored by

As data from the past year proves, proactive companies (those who embraced digital payments pre-pandemic) thrived among chaos, while the best chance for the reactive was mere survival. Industry experts call this phenomenon the “now whats’? vs. what’s nexts’?” Though maintaining each has an equal opportunity for success, the direction of change – for better or worse – is a matter of competitive posture.

Join a panel of U.S. Bank digital payments experts for a rigorous examination of the stakes of “going digital” (or the consequences otherwise), what it means to know what’s next, and why the “do-it-together” approach is the most effective strategy for clients making the digital pivot from reactive to proactive.

Moderator: Mike Thomas, Senior Vice President, Enterprise Money Movement, U.S. Bank

Panelists:

  • Peter Davey, Head of Product Innovation, The Clearing House
  • Peter Gordon, Head of Emerging Money Movement & Business Digital Officer, U.S. Bank
  • Laura Weinflash, Vice President, Financial Institution Journey Master, Early Warning Service

1:40-2:35pm CT

PANEL: PAYMENTS AFTER COVID: THE CHANGING PAYMENTS PARADIGM

Sponsored by

As we navigate the post-COVID-19 payments landscape, from mobile wallets to touch-free commerce, this session will explore how the future of mobile transactions and how the financial industry is adapting to consumer demands in an era of social distancing. This discussion with top-tier retail, fintech and payments leaders will focus on helping consumers adapt to new commerce.

Part One: After getting consumers to tap into digital commerce, payments leaders must continue to drive adoption in the post-pandemic economy and make mobile wallets the go-to source across all channels.

Part Two: As consumers shift to contactless authentication methods, retailers who understand the pros (keeping up with consumer demand) and cons (heightened friendly fraud) of incumbent authentication mediums will prosper in this “new normal.”

Moderator: Dale Laszig, Payments Industry Journalist, DSL Direct

Panelists:

  • Eric Allen, CEO, LISNR
  • Christopher Brunner, Founder & CEO, AuthVia
  • Will Graylin, CEO & Chairman, OV Loop
  • David Shackleton, CEO, OpenBack

2:35-2:40pm CT

BREAK SPOTLIGHT

Sponsored by

2:40-3pm CT

NETWORKING BREAK – EXHIBITS OPEN

3-5:30pm CT

SECURITY TRACK

3-3:20pm CT

KEYNOTE: PLAYING THE LONG GAME IN MOBILE SECURITY

Sponsored by:

I’ll provide insights into how fraudsters look at this space, and emerging security issues specific to the mobile channel. I will discuss longer-term strategies for dealing with the increase in attacks on mobile transactions; including how businesses and their technology partners can better work together, through increased accountability and more committed partnerships.

Speaker: Kevin Gosschalk, CEO & Founder, Arkose Labs

3:20-3:55pm CT

PANEL: CHANGING TRENDS IN FRAUD

The global pandemic accelerated digital transformation, pushing consumers to online, international shopping while fraudsters overwhelmed online stores and fraud algorithms. Panelists will discuss consumer behaviors and security concerns and how merchants can balance security with a seamless customer experience.

Moderator: Ashish Jain, Chief Product Officer, Arkose Labs

Panelist:

  • Gauri Gopalakrishnan, Head of Fraud, Collections & Recoveries, Mission Lane
  • Rafael Lourenco, Executive Vice President, Partner, ClearSale
  • Rich Stuppy, Vice President & Senior Customer Experience Leader, Kount

3:55-4:15pm CT

KEYNOTE: SAFE, SECURE CONTACTLESS COMMERCE

Touchless commerce methods that became popular during the pandemic are here to stay, but with so many commercial solutions available, how can merchants confidently offer the most up-to-date and secure solutions? This session with payments industry leader Eric Allen, CEO and President at LISNR, will identify best practices and essential criteria for protecting all contactless points of interaction.

Speaker: Eric Allen, CEO, LISNR

4:15-4:50pm CT

PANEL: GLOBAL CERTIFICATION AUTHORITIES DISCUSS EMERGING SECURITY STANDARDS

COVID-19 impacted all aspects of life, including payments. Global contactless increased by approximately 6 to 8 percent as consumers shifted from cash to card payments during COVID-19. Delegates will discuss how their organizations and working groups are advancing secure, compliant commerce across payments acceptance channels.

Moderator: Ruston Miles, Founder, Advisor, Bluefin

Panelists:

  • Brian Byrne, Director, Engagement & Operations, EMVCo
  • Eric Jamison, Vice President, Product management, Envestnet/Yodlee

4:50-5:30pm CT

PANEL: SECURE MOBILE PAYMENTS & 5G: THE LATEST & GREATEST

You’ve been hearing about mobile payment security and about the coming of 5G for years. Are both finally here? We’ve assembled mobile experts to provide MPC21 attendees with the latest information needed to transact and communicate safely—anywhere and anytime, right from their mobile devices. This session will provide the latest developments in 5G and how this long-awaited technology will impact secure payments for businesses, and for consumers. Will the realization of advanced transactional security inspire greater consumer confidence, which will in-turn create more business opportunities for merchants? How are artificial intelligence and machine learning utilizing 5G to create better fraud protection, to protect our data, and to create better payment experiences for us all? You’ll find The Latest and Greatest developments in 5G and Secure Mobile Payments right here!

Moderator: Greg Wilfahrt, Chief Mobility & Marketing Officer, AP Technology

Panelists: 

  • Oscar Bello, General Manager of North & South America, Vesta
  • Devarajan Puthupparambil, Vice President, Products & Operations, NewNet Secure Transactions LLC
  • Dan Van Dyke, Vice President, Content & Head of Financial Services, Insider Intelligence

WEDNESDAY, AUGUST 18, 2021

8:10am-5pm CT

BANKING TRACK

Sponsored by:

7:55-8:10am CT

KEYNOTE: CX IS KING – BUSINESSES MUST PROVIDE FLEXIBLE DIGITAL SOLUTIONS TO STAY COMPETITIVE

There’s no question the past year has seen an accelerated pace of digital transformation for shopping and payment behaviors. With consumer expectations growing, it’s more important than ever to provide a great customer experience. While this can be complicated for merchants, due to various channels and payment complexities among other fraud and security risks, it’s important to address the problem with flexible solutions to allow you to stay competitive.

Speaker: Ben Laluc, Vice President, Product, Digital Payments & Commerce Services, Cybersource

8:10-8:30am CT

KEYNOTE: HOW BANKS CREATE COMPETITIVE ADVANTAGE THROUGH FINTECH PARTNERSHIPS

Sponsored by:

With limited technology engineering in-house and adhering to restrictive protocols, banks lack the ability to deliver high demand, payments features and functionality. By partnering with collaborative fintech companies, banks can deepen existing commercial client relationships, deliver innovative solutions, and increase revenue from the growth in electronic payment processing.

Attendees will learn about the transformational digitization of treasury services in an evolving payments landscape, strategic considerations to overcome the existing void in corporate banking technology and innovation; and what defines a successful partnership for capturing increased market share.

Speaker: Scott Goldthwaite, President, Aliaswire

8:30-8:50am CT

KEYNOTE: THE STATE OF HUMAN-CENTRIC DIGITAL TRANSFORMATION

The pandemic accelerated current digital transformation programs for financial institutions. However, with only 4% of consumers viewing their bank as the primary source of financial advice and realizing that the more we push customers to a digital-only platform is opening pandora’s box of stealth attrition, banking executives are at a significant crossroad of where to go next.

A just-published industry study with over 500 North American banking executives will provide a fresh perspective on transformation, namely:

  • Current transformation journey
  • The challenges and issues they face
  • The approach and type of transformation
  • Areas of opportunity
  • Strategies to realign current strategies

Speaker: Jean-Pierre Lacroix, President, SLD

8:50-9:25am CT

PANEL: WHY BANKS MUST EMBRACE A SMARTER BILL PAYMENT EXPERIENCE

As the payment ecosystem evolves and becomes more complex, consumers are no longer able to manage all their bills in one single, comprehensive way. Forward-thinking financial institutions are solving this challenge by utilizing speed, choice, and intelligence to provide their customers with a more efficient way to manage and pay their bills. Panelists will discuss how this approach is fortifying the customer/FI relationship.

Moderator: Seth Block, Executive Vice President, Thermo Credit

Panelists:

  • Thomas Aronica, CEO, Biller Genie
  • Lanny Byers, Chief Revenue & Strategy Officer, Vouchr
  • Nirmal Kumar, CTO & Head of Product, Aliaswire

9:25-10am CT

PANEL: PREPAID IN THE ERA OF DIGITAL PAYMENTS & OPEN BANKING

Prepaid is eating the world, driving global prepaid activity over the last 5 years as prepaid platforms push the boundaries of what a “card” can do, facilitating fintech partnerships, improving time-to-market and quietly fueling challenger bank platforms, gig worker payments and digital B2B commerce. Panelists look ahead to the promising future of this high-growth industry, driven by partnerships between traditional and non-traditional brands.

Moderator: Jennifer Tramontana, President, The Fletcher Group & Executive Director, CPPO

Panelists:

  • Michelle Beyo, CEO, Finavator Inc.
  • Scott Johnson, Vice President, Business Development, Galileo
  • Jeremy Kuiper, Head, Emerging Payment Solutions, MetaBank

10-10:05am CT

BREAK SPOTLIGHT

Sponsored by:

10:05-10:35am CT

NETWORKING BREAK – EXHIBITS OPEN

10:35-11:05am CT

KEYNOTE: HUMANIZING FINANCIAL SERVICES TRANSFORMATION: THE PATHWAY TO MAKING VALUE REAL

Sponsored by:

Organizations across industries around the world are investing heavily in digital acceleration, yet 70% of transformations are failing resulting in $9B of wastage annually. With the unprecedented focus and investment in transformation we set out to solve the implementation and innovation gap in Financial Services transformation with a focus on how to make the business case and generate real value for customers, employees and shareholders.

Leveraging insights from a just-published, first-of-its kind study of North American Banking executives, we unpack the barriers to transformation and share a new approach to humanizing Physidigital Transformation that bridges digital, technology and people . In this presentation we will share:

  • Key insights on challenges to overcome in Financial Services’ Physidigital transformation
  • Key recommendations to successfully deliver breakthrough human-centered experience transformation
  • New approaches and ways of thinking to solve for the biggest barriers to transformation and implementation
  • A fresh new take on CX with CHX™ – the collective, connected human experience that can unlock exponential value creation
  • Practical solutions to increase the impact of your transformation efforts

Speaker: Anita Ghosh, CEO, Bridjr

11:05-11:40am CT

PANEL: CHECK IT: SECURE PAYMENTS & WHY CHECKS ARE A TERRIFIC TRANSITION TO E-PAYMENTS

Traditional paper checks drive millions of business transactions, making some businesses reluctant to switch to electronic payments. Payments veterans will demonstrate the ease of transitioning from paper checks to electronic payments, how to remain safe from thieves and fraudsters, and how checks and e-payments can be used jointly. Savvy analysts will provide the latest industry statistics and forecasts regarding payments and provide commentary and counsel for transactions in 2021– and beyond.

Moderator: Ryan Tuttle, Services & Payments Consultant, Euromonitor

Panelist:

  • Evan Albert, CEO, Seamless Chex
  • Jason Estes, President & CEO, iCheckGateway.com
  • Travis Powers, Vice President, Parnter & ISO Relations, Cross Check

11:40am-12:15pm CT

PANEL: SEIZING OPPORTUNITY IN EMERGING DIGITAL PAYMENT MARKETS

With growing demand for instant alternative payments, central banks in Brazil, India, Mexico, and Nigeria have introduced payments initiatives that change the way consumers pay for online goods, which may cause operational challenges for companies operating or seeking to enter these countries. In this session, trusted payments partners in these countries will highlight key issues for merchants, including regulation, user-behavior, and technical integrations, when financial institutions and/or governments enact new payments infrastructures.

Moderator: Gary Stein, Chief Product & Compliance Officer, OPY USA

Panelist: Rodrigo Sanchez, Senior Vice President, Product, dLocal

12:15-12:20pm CT

LUNCH BREAK SPOTLIGHT

Sponsored by

12:20-12:50pm CT

NETWORKING TABLES

It’s no surprise that networking is the number one reason people attend events.  That’s why at MPC21 Digital Commerce Event we are having networking tables events where attendees can connect by participating in shuffling, speed dating-esque video chatrooms.

12:50-1:05pm CT

NETWORKING LUNCH – EXHIBITS OPEN

1:05-5:35pm CT

BANKING TRACK

Sponsored by:

1:05-1:25pm CT

KEYNOTE: CONSUMER PAYMENT BEHAVIOR CHANGES DURING COVID

We have all seen the statistics showing the major increases in digital payments volume during COVID. But from a holistic perspective, how have consumer’s payments habits changed over the last sixteen months? And what about their attitudes, usage and holding of cash? Findings from the Federal Reserve Bank’s Survey/Diary of Consumer Payment Choice research studies, as well as supplement surveys, will be presented including contactless, in person payments and remote payments.

Speaker: David Lott, Payment Risk Expert, Federal Reserve Bank – Atlanta

1:25-2:10pm CT

PANEL: NEXT-GEN BANKING

Despite mainstream fintech adoption, financial literacy remains a work in progress. This panel will explore how educational fintech tools, integrated into mobile banking, alternative finance and peer-to-peer lending are improving knowledge about money and investing.

Moderator: Deb Reuben, CEO & Founder, TomorrowZone

Panelists: 

  • Bob Bilbruck, CEO, Captjur
  • Johnson Cook, President & Co-founder, Greenlight Financial Technology
  • Max Ukropina, CEO, Float Today

2:10-3pm CT

NETWORKING BREAK – EXHIBITS OPEN

3-3:20pm CT

KEYNOTE: DIGITAL CURRENCIES & THE NEW WAVE OF PAYMENTS INFRASTRUCTURE

Digital currencies and the power of blockchain aren’t just changing the payments landscape, they’ve changed it. Learn how Circle is bringing those changes to life for payments, commerce and financial applications worldwide.

Speaker: Kash Razzaghi, Senior Vice President, Revenue & Partnerships, Circle

3:20-4:05pm CT

PANEL: KEY ‘MUST’HAVE’ STRATEGIES TO ACCELERATE YOUR BANK’S DIGITAL TRANSFORMATION PROGRAM

Sponsored by:

In this fast-paced, data-driven discussion, you will learn from this panel of BFSI market leaders the strategies are that critical and pivotal to the success of a transformational program in the digital era.

Moderator: Kathy Crumley, Global Banking Strategist, Intel

Panelists:

  • Frank Aloi, Founder, ath Power Consulting
  • Steven Connolly, Senior Director, Head of Product, Engageware
  • Chris Stamper, Chief Client Officer, Bridjr

4:05-4:50pm CT

PANEL: STABLECOIN’S IMPACT ON PAYMENTS

Leading cryptocurrency analysts will discuss the emergence and growth of StableCoin from technical, business, and regulatory perspectives, to show how the cryptocurrency provides liquidity to crypto markets. Join us to explore StableCoin’s impact on domestic and global real-time payments as it quickly morphs into its own payment system.

Moderator: Brett Mecum, President, Cadmus Public Affairs

Panelists:

  • Nitin Gaur, Director, Financial Services & Digital Assets, IBM
  • Paulo Rodrigues, COO, Public Mint
  • Muneeb Shah, Product Strategy & Commercialization Lead – Payments, R3

4:50-5:35pm CT

PANEL: DIGITAL WALLET INNOVATION AWARDS… THE BEST OF THE BEST

Sponsored by

Moderator: Thad Peterson Senior Analyst, Aite Group

5:35-6:15pm CT

VIRTUAL HAPPY HOUR

Sponsored by

Enjoy some entertinment from Magic by Randy while catching up with old friends meeting new ones.

U.S. Bank drink would be the “New Old Fashioned” – A classic cocktail gets a smooth new twist in this Tequila Old Fashioned recipe. Made with aged añejo, this is a drink for serious tequila lovers that takes only minutes to make. Recipe here.

Hosts:

  • Tyler Forbes, Assistant Vice President, EMM Project Manager, U.S. Bank
  • Mike Thomas, Senior Vice President, Emerging Money Movement, U.S. Bank

THURSDAY, AUGUST 19, 2021

8am-12:30pm CT

GLOBAL TRENDS TRACK

8-8:30am CT

OPENING REMARKS & INTRODUCTIONS

KEYNOTE: FROM BLOCKCHAIN TO CLIMATE CHANGE: FINANCE TRANSFORMS FINANCE

A whole new range of financial products are being created to help entire economies meet their commitments to the United Nations FrameWork Convention on Climate Change. Some will incorporate new technologies like blockchain, and others will involve using market disciplines to be able to price and fund the transition to an environmentally sustainable future. The balance sheet of financial institutions will also start looking very different, as they make the difficult transition out of non-renewable energy sectors. Even the future of cryptocurrency is affected by this transition. From past trends, what can we expect the path to be.

Speaker: Emmanuel Daniel, Chairman, The Asian Banker

8:30-9:15am CT

PANEL: ENVIRONMENTAL SOCIAL GOVERNANCE (ESG) INVESTING: OPPORTUNITIES & CHALLENGES
ESG investments have grown rapidly and according to Bloomberg, Global ESG assets are on track to exceed $53 trillion by 2025, representing more than a third of the $140.5 trillion in projected total assets under management. Understand the drivers of this trend, implementation challenges, and emerging technological solutions and regulatory frameworks to address these gaps.

Moderator: Amisha Parekh, Leader in Sustainable Finance

Panelists:

  • Irene Chan, Director, Accounting Advice, Swiss Re
  • Dr. Shauhrat S. Chopra, Professor, City University of HK
  • Nancy Matta, Senior Vice President, Wealth Management, UBS
  • Eli Reisman, Associate Director, Product Development, FactSet

9:15-9:35am CT

KEYNOTE: GLOBAL PAYMENTS DEVELOPMENT

The past year, 2020, has been a great change year in payment and commerce like never happened before. It seems the abrupt change sharping Alibaba and mobile industry in China back in 2003 during the SARS crisis have swept the globe, which accelerated contactless payment, re-defined e-commerce, and many innovative penetrations that would have taken decades in just a few months for the entire world. Meanwhile, regulatory requirements, cross boarder payment, and travel industry continue to encounter many challenges yet to be resolved while seeing more opportunities.

Speaker: Eagle Yi, Fintech Executive, Former Head of WeChat Pay North America

9:35-10:20am CT

PANEL: GLOBAL PAYMENTS DEVELOPMENT

Payments have played an important role while deeply integrated into commerce and accelerated the transformation of daily lifestyle. Mobile payment, digital wallet and alternative payment witness the fast growing and conventional paper month volume decrease in two digits globally. In General, Covid 19 has accelerated the innovation and adoption tremendously. Join the discussion with the leaders in cross border payments, social commerce, CRM, from acquirer, issuer, and customer engagement’s perspective, to learn what is the best practice and key take-aways from the trends.

Moderator: Eagle Yi, Fintech Executive, Former Head of WeChat Pay North America

Panelists:

  • Jeremy Belostock, Head of Advanced Payment Methods, Verifone
  • Jeff Fish, Vice President, Strategic Partnerships, Salesforce Payment Solutions
  • Raymond Qu, CEO, Geoswift Limited
  • Michel Tjoeng, Senior Vice President, Sales & Marketing, ChatLabs

10:20-10:40am CT

NETWORKING BREAK – EXHIBITS OPEN

10:40-11am CT

KEYNOTE: NEW DEVELOPMENTS IN THE BLOCKCHAIN ERA

Blockchain technology has received a lot of attention and adoption in recent years. Blockchain adoption continues to grow worldwide amongst the public and private sector including banks, financial institutions, governments, and supply chain enterprises. R3, as one of the largest enterprises blockchain platform providers will share the highlights and insights of the recent developments in the private distributed ledger technology ecosystem, central bank digital currency development globally, and how blockchain continues to disrupt the Financial Services ecosystem for the future.

Speaker: Todd McDonald, Chief Product Officer, R3

11-11:45am CT

PANEL: DIGITAL WALLET & PRIVACY PROTECTION

According to the CB Insights, Blockchain technology and DLT have a massive opportunity to disrupt the $5T+ banking industry by disintermediating the key services that banks provide.

Global central bank digital currency development has been accelerated since pandemic.  Digital wallet has played a critical role in providing the convenience of transaction for cryptocurrency, fiat currency and now in the center of discussion for global CBDC. Where will digital wallet develop for the future and how to keep the balance between the privacy protection and convenience of the transaction, have been debated globally.Join the experts in blockchain from academic, industry and VC, geographically from north America, Europe, and Asia-Pacific’s perspective on their insights, observations, and predictions discussions.

Moderator: Aly Madhavij, Managing Partner, Blockchain Founders Fund

Panelists:

  • Warren Paul Anderson, Vice President, Product, DiscreetLabs
  • Ricardo Correia, Had of Global Central Bank Digital Currency, R3
  • Michael Sung, Founder & Chairman, CarbonBlue

11:45am-12:30pm CT

PANEL: OVERSEAS OPPORTUNITIES 

Financial services and FinTech business dynamics have evolved tremendously since pandemic gripped the world. For you, as a business leader, an executive, an entrepreneur, or a professional, it is a good time to review your business strategy beyond your domestic business. Appetite for FinTech led innovation has grown greater in markets where the current financial system is not fully meeting customer demands. Join our discussion to better understand opportunities outside of North America, learn more about potential challenges, and get a better understanding on how to succeed overseas to fast-track your growth and to achieve your business goals.

Moderator: Miao Cao, Principal, C.M. & Associates, Former Lead of McKinsey Talent Network in North America

Panelists:

  • Anna Fan, Director, Hong Kong Trade Development Council
  • Douglas Lee, Head of Investment Promotion, InvestHK
  • Mattia Musetti, Business Development – Head of US & Canada, Luxembourg for Finance
  • Dorian Selz, Co-founder & CEO, Squirro

12:30-1:05pm CT

NETWORKING LUNCH – EXHIBITS OPEN

1:05-5:35pm CT

DIGITAL COMMERCE TRACK

1:05-1:25pm CT

KEYNOTE: HOW PINTEREST IS DELIVERING INSPIRATION IN A POST-PANDEMIC WORLD

Ashish Arya will share why social media needs positivity more than ever and how to connect inspiration to action. Learn why Pinterest prioritizes positivity, helps deliver inspiration, and why inspired financial services decisions start on Pinterest.

Speaker: Ashish Arya, Global Head of Strategy & Marketing, Financial Services, Pinterest

1:25-2:10pm CT

PANEL: NAVIGATING POST-PANDEMIC COMMERCE

The global pandemic impacted every aspect of our lives, including commerce. As store closures pushed shoppers to digital and online channels, digital wallets and contactless payment methods provided safe and secure ways to transact and not spread the coronavirus. Unfortunately, fraudsters also flocked to ecommerce and digital channels, exploiting high traffic environments and first-time digital shoppers and highlighting the need for advanced fraud prevention. Join this discussion as leading industry analysts review COVID’s impact on payments and the industry’s response.

Panelist:

  • Thad Peterson, Senior Analyst, Aite Group

2:10-2:55pm CT

PANEL: PAYMENTS TRENDS & INTEGRATIONS

Are countertop terminals over, or will they have a lasting place in the digital commerce ecosystem where any smart phone can be a fully functional POS terminal? What impact will this have on retail, and how has COVID forever changed the ecommerce game for large and small retailers? This session will declutter myriad approaches to POS systems, shopping cart systems and integrated payments in general.

Moderator:  Greg Casey, Executive Vice President & Co-founder, Globalgig

Panelists:

  • Venkat Chandra, Founder, iCashout
  • Claude Clausing, Chief Business Development Officer, Exact Payments
  • Ronny Yakov, CEO, OLB Group

2:55-3:30pm CT

NETWORKING BREAK – EXHIBITS OPEN

3:30-3:50pm CT

KEYNOTE: THE RISING GENERATION’S IMPACT ON DIGITAL PAYMENTS

Consumers today expect to be compensated when using a credit card. Consumer acquisition cost continues to rise and the switching cost for a consumer to change banks and card networks are minimal. Mobile Digital payments continue to grow, debit card transactions remain strong while credit card transactions recover in 2021 as consumers return to spending. Merchants profits continue to be squeezed by increasing transaction costs, unplanned fees, complex dispute processes, increasing fraud, complex processing technology all while the payments ecosystem places them at the bottom of the partner network stack. The rising generation has new and higher expectations than today’s consumer; more importantly, merchants are well positioned and eager to engage and connect on a transformational level.

Speaker: Rob Hanlon, CEO, Cybermoney

3:50-4:25pm CT

PANEL: MERCHANT ACQUIRING TRENDS: AI, CLOUD, EMBEDDED PROCESSING

What will merchant acquisition, retention and competition look like in a post-COVID digital-first world, and how will payments providers and retailers take full advantage of AI, cloud, and embedded processing? This panel will explore how embedded payments facilitate seamless transactions and true differentiation at the infrastructure level.

Moderator: Laura E. Demke-Calixte, President & CEO, EPNA

Panelists:

  • Darren Beyer, Chief Product & Strategy Officer, QOLO Inc.
  • Christina Garcia, Senior Director, Engineering, Payment Authorizations, Capital Once
  • Adrian Talapan, CEO & Co-Founder, Fee Navigator

4:25-5pm CT

PANEL: DELIGHTING MOBILE APP USERS WITH AN AWE-INSPIRING MOBILE PAYMENT EXPERIENCE

To realize the full potential of mobile applications, companies are launching customer apps with convenient payment processing features. Panelists will discuss best practices in user experience, design, systems integration, and engineering that optimize native mobile payment functionality to improve payment speed and the customer experience, and how friction points can drive design excellence by providing deeper insights into consumer behavior.

Moderator: Thad Peterson, Senior Analyst, Aite Group

Panelists:

  • Laura Gousha, Vice President, Engagement, Mindgrub Technologies
  • Gabe Nuñez, Senior eChannel Program Manager, Baltimore Gas & Electric

2021 will be a breakthrough year for mobile payments and digital commerce.

In the digital payments world, 5G wireless networks will mean more than just better cell services. With wireless networks finally being able to provide a much-awaited platform to businesses and consumers, we are poised to take seamless commerce and the customer experience to a whole new level.
The mobile device − in all its many forms − will be central to commercial activity and digital payments. Such “commerce in motion” mandates a frictionless experience. That is our challenge as an industry and a primary focus at MPC.
For over a decade, MPC has been home to thought leaders throughout the digital and mobile payments space. It’s where the industry meets to discuss strategies, new technologies, sales opportunities and all aspects of the rapidly-evolving world of digital payments. This year’s agenda will offer attendees with the guidance they need to navigate this ever-changing landscape. Keynote presentations and panel discussions will address new mobile commerce platforms, services, solutions and standards. From how to capitalize from consumer demand to the latest developments in transaction security, the MPC Digital Commerce Show will deliver insight and guidance from business leaders, pioneers, analysts and experts.
MPC has emerged as the “can’t miss” conference for business development, market intelligence and networking. The largest brands in finance, technology and innovation participate in at MPC events. You should be there, too.

HOT DIGITAL COMMERCE TOPICS AT MPC21

  • 5G Revolution
  • B2B Applications
  • Blockchain
  • Cardless Cash
  • Connected Cars
  • Contactless Cards
  • Cryptocurrency
  • Digital Wallets
  • Emerging Payments
  • High-Risk Markets
  • International Markets
  • Internet of Things (IoT)
  • Loyalty Programs
  • Non-card Payments
  • Security
  • Voice-Enabled Commerce
  • More!