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Welcome to Conference

What’s new about consumer behavior in online shopping

We learned a long time ago that consumer preferences differed by demographics and geography. But
consumer behavior in online shopping changed dramatically in the last few years, due in large part to
COVID-19.
As retailers reflect on the impact of quarantines and lengthy shutdowns, they’re also anticipating how
consumers will act in the future. Will they retain the new behaviors adopted early in the pandemic, or
will they revert to old spending habits?
Our research reveals that when it comes to consumer shopping habits and preferences, there’s no going
back. Around the world, consumers have new expectations for safety, speed and convenience –
especially when it comes to buying online. Discover what we uncovered in our research in
this infographic.
And give your customers the frictionless experience they want with GoCart: a fast, one-click checkout
that makes payments easy everywhere. Learn more about GoCart here.